Returns and Refund Policy
Last updated July 04 2025
Returns & Refunds
All sales are final. We do not accept returns or offer refunds unless the product has a verifiable manufacturing defect.
If you believe your item has a manufacturing defect, you may request a Return Merchandise Authorization (RMA). An RMA must be obtained from BIOS Lighting prior to sending any items back. Products returned without an authorized RMA will not be accepted.
To submit an RMA request, your item must:
- Be in the same condition as received
- Be unused, unworn, and in its original sealed packaging
- Include all original tags, instructions, and proof of purchase
All approved RMA returns must be shipped back in original factory packaging. Freight charges for returns are the responsibility of the customer and will not be covered by Poetry of Plants or BIOS Lighting.
We do not accept returns on sale items or gift cards under any circumstances.
Shipping
Customers are responsible for all shipping costs associated with returning an item. Shipping charges are non-refundable. In the event a refund is issued, the cost of return shipping will be deducted from the total refund amount.
Exchanges
To obtain a replacement item, please initiate a Return Merchandise Authorization (RMA) request for the original product. Once the return is approved and processed, you may place a new order for the desired item as a separate transaction.
Damages and issues
We ask that you carefully inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assess the issue and take appropriate corrective action.
Exceptions / non-returnable items
All returns must be in original packaging and include all literature. ALL Special-order items are not eligible for a refund or replacement unless damaged in transit or defective.
Exceptions may be made if an item is deemed to be defective by the manufacturer (or a manufacturer-authorized supplier/distributor). If you are not entirely satisfied with your purchase, we’re here to help.
Thanks for shopping at Poetry of Plants.
Contact Us
If you have any questions on how to return your item, please contact us [email protected]